Samson Terms and Policies PDF Print E-mail

Terms

Samson Inc, Inc reserves the right to refuse business and change terms at our discretion. Dealer orders will be processed after the completion of the dealer application and its authorization. At that time a dealer number will be assigned. Orders for approved dealers can be shipped COD, however we gladly accept Visa, MasterCard, American Express, and Discover Card. Dealer prices will not be quoted on the phone.

Shipping

Shipping will be by UPS ground unless the customer makes other arrangements. UPS shipping can be next day, 2nd day, and 3rd day at additional expense to the customer. We do not use the US postal service for shipping except for military rewrite. All shipping charges are the responsibility of the customer. All of our goods are carefully packed before shipping. All shipments must be inspected upon receipt. Title of the merchandise passes to the customer upon delivery to the common carrier and all CLAIMS FOR DAMAGE OR SHORTAGE should be made with the CARRIER IMMEDIATELY.

Warranty

All merchandise manufactured by Samson is guaranteed against manufacturing defects for a period of ONE year from the date of invoice. Caliber exhausts systems have a TWO year warranty. Samson makes no warranty as to any type of sound or pitch. Discoloration is caused by tuning characteristics, cam timing, carburetor jetting, overheating, etc., and is not caused by defective manufacturing therefore there will be no warranty on exhaust pipes and mufflers with regards to discoloration. Samson will not warranty any product that shows customer neglect or abuse, rust will not be covered. Samson will not warranty any product that has been modified by any operation, abuse or any other misuse of the product. All Samson exhaust systems are designed to fit on stock motorcycles, fitment on custom motorcycles is not assured. Any and all Samson exhaust systems that have been mounted to a motorcycle other than for its original intent will not be covered through warranty. Warranties will be honored by Samson with the direct purchaser only. All warranty related issues require the end purchaser to deal with the dealership where the product was purchased. If you purchased directly from Samson you may call Samson directly for assistance. Samson reserves the right to replace, or issue credit for defective merchandise at our discretion. There will be a minimum 15% restocking fee on all returned merchandise. No credit will be issued for labor and other costs incurred beyond the cost of the original product. Proof of purchase such as original invoice must accompany all warranty claims. A Return Authorization number must be issued before merchandise is returned for a warranty claim. Defective merchandise must be sent to Samson freight prepaid. Upon inspection and determination of a valid claim, Samson will replace the defective merchandise and return it via UPS ground shipment.

Note

The exhaust systems appearing throughout this catalog are not intended for use on noise or pollution controlled vehicles (except those used in organized and sanctioned racing or competition events) when the installation of the same would be in violation of state or federal laws governing noise or emission standards. Some exhaust systems featured in this catalog perform better than others depending on the extent of engine modifications made to the individual motorcycle. All Samson exhaust systems are designed to fit on stock motorcycles. Fitment on custom motorcycles is not assured. Products pictured on our website are for reference only and may vary in appearance on each individual motorcycle.